Frequently Asked Questions
Please find below answers to some common questions. Further information & a copy of our detailed Terms of Service are available on request.
Q: Why consider Stamford Dog Walking as your Dog Walker or Pet Sitter?
Established since 2003 it goes without saying we have A LOT of experience! We totally understand how difficult it is putting the wellbeing of your pets in the hands of someone else and because of this we will NEVER underestimate how much trust our customers put in us. You'll find us reliable, hard working, conscientious, trustworthy, capable & super friendly! Our vehicles are not sign-written for a more discreet service which does not draw attention to the fact your home may be unoccupied. It is also important to note that there are just the 2 of us performing duties for the business, no employees or sub-contractors, so the person you meet initially will be the person who will be walking your dog/visiting your property (unless otherwise advised) so you can be sure of a personal & consistent service. We are fully insured by a comprehensive, industry specific policy with Pet Business Insurance which includes Public Liability, Care, Custody & Control of Animals, Non-negligent cover & Loss of Keys cover. References are available on request from existing or former clients.
Q: How do you guard against the spread of Coronavirus?
A: Professional Dog Walkers & Pet Sitter have been issued guidance by the CFSG (Canine Feline Sector Group) which details measures we should take to safeguard ourselves and our clients from Covid-19 depending on the risk level in the area. Rest assured we will take all the necessary steps to protect you. We practice good hygiene between clients & in your home and social distancing whilst out & about is easily maintained due to the limited number of dogs we are in control of at once.
Q: What areas do you cover?
A: We currently cover the following areas in Stamford, Lincolnshire, PE9
Stamford town, Tinwell, Easton on the Hill, Ketton, Wothorpe, Great Casterton, Little Casterton, Tickencote, & Collyweston. Other areas may be available subject to additional charges.
Q: Do you work weekends/Bank Holidays?
A: For dogs, our normal working days are Monday to Friday and we don't provide a regular walking service on Weekends or Bank Holidays however our Pet Sitting visits are available 7 days per week, 365 days a year (usually!). We will always try & help existing clients if they need an impromptu weekend walk (additional charges will apply) but in general we are unable to take on clients who need a Weekend or Bank Holiday dog walker.
Q: Do you provide an overnight Dog or House Sitting service?
A: Unfortunately not. This requires a more dedicated service which we are unable to provide at present & we do not provide a boarding service in our home. We are also unable to provide daytime visits to dogs who will subsequently be left on their own overnight.
Q: Why do you not walk groups of dogs together?
A: Before Covid-19 we did indeed provide a Group Walk alongside our Solo walk & Pop-in service (although we never walked in large packs, just enough to retain control & not to be intimidating to the general public). We removed the Group Walk option during the lockdown due to Covid-19 guidance for our industry stating that dogs from different households should not be mixed. The guidance has now been updated, allowing for dogs to be mixed in non-lockdown areas (& with additional hygiene precautions) however we still want to protect our clients & ourselves as much as possible & to be able to continue to operate should we lockdown again for those that need us. We have also found that there is a large proportion of dogs (& owners) who do not want to be 'group' walked & we are thoroughly enjoying walking on a 1-1 basis. There may be certain mutually beneficial circumstances where we agree to pair your dog with one other but in general, or if specifically requested by you, the only dogs being walked by ourselves will be your dog, or dogs (usually up to 3 from the same household). We do appreciate some clients will look for a Group style walk, we know they have their benefits to both dogs & the dog walker, but we also know walks are not 'one size fits all' & group walks will not necessarily be the best option for your dog. We totally appreciate it is the clients choice what type of walk they want their dog to have & it is very much down to the personality & preferences of your dog. All dog walkers are different in their approach & its just about finding the right fit for you & your dog & if we fit then perfect! Should our position change then clients will always be consulted before making any changes to the service they receive.
Q: Are the durations stated the actual length of the walk/visit?
A: As we only do Solo/Single household Walks, the time quoted is all yours so it is the minimum we will spend with your dog/at your property 'give or take' a minute or two usually in your favour! It can include the walk, any feeding/cleaning & any collection/settling routines. We usually walk direct from your home but if it is preferable to make a very short journey to a walk we can but this may reduce the walk time very slightly to compensate depending on our schedule. Our Terms of Service detail any occasion where rarely the above may not apply.
Q: Will you let my dog off the lead?
A: If you give us off-lead consent then we will carry out our own assessment and if we are happy with your dogs recall then yes, of course, we love to see dogs running free! We would never let a dog off-lead without your consent, in an unsafe area or if deemed to have inadequate recall for your dogs own safety. Please note current Social Distancing rules may affect this.
Q: What happens next? How does it work?
A: Just give us a call or pop us an email or message with the type of service you are looking for & we will then establish your needs and our availability and if we can help & you would like us to proceed we then arrange a free of charge, no obligation 'Meet & Greet' consultation* so we can go through our services. Presuming you are happy for us to walk your dog or look after your pets, we have a small amount of paperwork that needs completing with essential information. You will be also be asked to agree to our Terms of Service (these are normally emailed over beforehand where possible). We'll agree an arrival time window with you and the length of the service & anything particular you would like us to do or not do during the walk/visit and also ask for a door key if you will not usually be at home (keys are only identifiable by us).
*Please note that due to Covid-19 we will need to adjust our usual Meet & Greet process but it is still possible.
Q: Why consider Stamford Dog Walking as your Dog Walker or Pet Sitter?
Established since 2003 it goes without saying we have A LOT of experience! We totally understand how difficult it is putting the wellbeing of your pets in the hands of someone else and because of this we will NEVER underestimate how much trust our customers put in us. You'll find us reliable, hard working, conscientious, trustworthy, capable & super friendly! Our vehicles are not sign-written for a more discreet service which does not draw attention to the fact your home may be unoccupied. It is also important to note that there are just the 2 of us performing duties for the business, no employees or sub-contractors, so the person you meet initially will be the person who will be walking your dog/visiting your property (unless otherwise advised) so you can be sure of a personal & consistent service. We are fully insured by a comprehensive, industry specific policy with Pet Business Insurance which includes Public Liability, Care, Custody & Control of Animals, Non-negligent cover & Loss of Keys cover. References are available on request from existing or former clients.
Q: How do you guard against the spread of Coronavirus?
A: Professional Dog Walkers & Pet Sitter have been issued guidance by the CFSG (Canine Feline Sector Group) which details measures we should take to safeguard ourselves and our clients from Covid-19 depending on the risk level in the area. Rest assured we will take all the necessary steps to protect you. We practice good hygiene between clients & in your home and social distancing whilst out & about is easily maintained due to the limited number of dogs we are in control of at once.
Q: What areas do you cover?
A: We currently cover the following areas in Stamford, Lincolnshire, PE9
Stamford town, Tinwell, Easton on the Hill, Ketton, Wothorpe, Great Casterton, Little Casterton, Tickencote, & Collyweston. Other areas may be available subject to additional charges.
Q: Do you work weekends/Bank Holidays?
A: For dogs, our normal working days are Monday to Friday and we don't provide a regular walking service on Weekends or Bank Holidays however our Pet Sitting visits are available 7 days per week, 365 days a year (usually!). We will always try & help existing clients if they need an impromptu weekend walk (additional charges will apply) but in general we are unable to take on clients who need a Weekend or Bank Holiday dog walker.
Q: Do you provide an overnight Dog or House Sitting service?
A: Unfortunately not. This requires a more dedicated service which we are unable to provide at present & we do not provide a boarding service in our home. We are also unable to provide daytime visits to dogs who will subsequently be left on their own overnight.
Q: Why do you not walk groups of dogs together?
A: Before Covid-19 we did indeed provide a Group Walk alongside our Solo walk & Pop-in service (although we never walked in large packs, just enough to retain control & not to be intimidating to the general public). We removed the Group Walk option during the lockdown due to Covid-19 guidance for our industry stating that dogs from different households should not be mixed. The guidance has now been updated, allowing for dogs to be mixed in non-lockdown areas (& with additional hygiene precautions) however we still want to protect our clients & ourselves as much as possible & to be able to continue to operate should we lockdown again for those that need us. We have also found that there is a large proportion of dogs (& owners) who do not want to be 'group' walked & we are thoroughly enjoying walking on a 1-1 basis. There may be certain mutually beneficial circumstances where we agree to pair your dog with one other but in general, or if specifically requested by you, the only dogs being walked by ourselves will be your dog, or dogs (usually up to 3 from the same household). We do appreciate some clients will look for a Group style walk, we know they have their benefits to both dogs & the dog walker, but we also know walks are not 'one size fits all' & group walks will not necessarily be the best option for your dog. We totally appreciate it is the clients choice what type of walk they want their dog to have & it is very much down to the personality & preferences of your dog. All dog walkers are different in their approach & its just about finding the right fit for you & your dog & if we fit then perfect! Should our position change then clients will always be consulted before making any changes to the service they receive.
Q: Are the durations stated the actual length of the walk/visit?
A: As we only do Solo/Single household Walks, the time quoted is all yours so it is the minimum we will spend with your dog/at your property 'give or take' a minute or two usually in your favour! It can include the walk, any feeding/cleaning & any collection/settling routines. We usually walk direct from your home but if it is preferable to make a very short journey to a walk we can but this may reduce the walk time very slightly to compensate depending on our schedule. Our Terms of Service detail any occasion where rarely the above may not apply.
Q: Will you let my dog off the lead?
A: If you give us off-lead consent then we will carry out our own assessment and if we are happy with your dogs recall then yes, of course, we love to see dogs running free! We would never let a dog off-lead without your consent, in an unsafe area or if deemed to have inadequate recall for your dogs own safety. Please note current Social Distancing rules may affect this.
Q: What happens next? How does it work?
A: Just give us a call or pop us an email or message with the type of service you are looking for & we will then establish your needs and our availability and if we can help & you would like us to proceed we then arrange a free of charge, no obligation 'Meet & Greet' consultation* so we can go through our services. Presuming you are happy for us to walk your dog or look after your pets, we have a small amount of paperwork that needs completing with essential information. You will be also be asked to agree to our Terms of Service (these are normally emailed over beforehand where possible). We'll agree an arrival time window with you and the length of the service & anything particular you would like us to do or not do during the walk/visit and also ask for a door key if you will not usually be at home (keys are only identifiable by us).
*Please note that due to Covid-19 we will need to adjust our usual Meet & Greet process but it is still possible.
Stamford Dog Walking
Dog Walkers & Pet Sitters in Stamford, Lincolnshire, PE9
Providing Dog Walking & Pet Sitting services in Stamford since 2003
Email: stamforddogwalking@gmail.com
Tel: 07843 765553
© Copyright 2013-2020 Stamford Dog Walking
Dog Walkers & Pet Sitters in Stamford, Lincolnshire, PE9
Providing Dog Walking & Pet Sitting services in Stamford since 2003
Email: stamforddogwalking@gmail.com
Tel: 07843 765553
© Copyright 2013-2020 Stamford Dog Walking
